The lady I spoke to was very nice but unfortunately did not ask appropriate questions before going ahead to book a viewing. Was told I could veiw a property then when ask about income I explained I was training to be a teacher so was on a very low income and was getting housing benefit to top it up. Was then told I couldn't veiw as it was company policy they don't accept housing benefit tenants. This is discrimination. I work full time I have never missed rent and I am currently for the last 2years been with indigo lettings with no problems at all. My current rent is £995 which is paid to the agent every month. I really feel it would be better to lead with questions such as income before giving appointments for viewings. Or maybe just advertise as you do not accept dss. Also when I asked the adviser why this was the policy she said she didn't know so maybe some extra staff training wouldn't go amiss. There are people ending up homeless because of such discriminate policies where they are losing homes, jobs and children because they are not allowed to have the same rights as anyone else. I, like many others who receive help from housing benefit actually manage to spend my hard earned money on what it's supposed to be spent on and know how to keep an immaculate home. I myself am only trying to better my situation and find more affordable accommodation to protect and provide for my children. I hope this helps to understand why you shouldn't dismiss someone because of circumstances. Kind regards Krisanne Hyde