If I could give no stars I would!! AVOID, AVOID, AVOID! They did exactly the same thing as the comment below. As well as that, they took our deposit and refused to give it back- when they breached data confidentiality laws in more than one occasion (I have personal details for people I've never met and vice Versa) on more than one occasion, we waited 2 months and still had no move in date. After wanting to speak to the manager- Matthew westlake- triton- clearly no customer service or communication skills. Just cut us off so we couldn't explain the whole situation. Got passed from agent to agent as they left the company. We pulled out in the end and six months later, I now have energy companies, council etc demanding money for a house I never moved in to! Threatening to take me to court as I didn't respond to any of the letters- probably because I never lived there!!! Weeks after we pulled out, they told suppliers we had moved in! Have called the managing director several times and also no reply. We have sought legal action as no one is willing to help. (Just keep getting told they'll call but never do). Honestly- we've lost hundreds of pounds and as of September this has been on going for over a year. Never even got to move in- the amount of stress it's caused is beyond me!!