Absolutely deplorable customer service riddled with lies. I ordered a building, which had to be built. I originally bought the building with their financing however I have never received my payment book or email from corporate. I will be paying the building in full by the end of this month and within the 3 month time table. When I contacted corporate regarding purchasing a building I was told Leonard had just purchased Cook's buildings and they (Leonard) were working through the acquisition issues as well as prior employees destroying electronic files. I found out today, 5 May 2024, the acquisition was two years ago. My original delivery was never scheduled. The driver contacted me stating he was on his way with my building nor did he want to move my original building as was agreed to during purchase and put in writing. I was then told my delivery was going to be one of two days Leonard would pick to which I gave the ultimatum either my day or refund my money. My building has finally been delivered but not without undue delays and damage. Buyer beware Leonard is NOT an upstanding company. I've seen, through a microscope, single cell amoeba exist with more efficiency. To end this on the positive note local sales rep, Keenan of Pace/Milton, has been upfront and apparently honest and surprised that in almost 3 months I haven’t heard from anyone at Leonard regarding payments.