My most recent purchase was a stack system for the truck bed. I was told it would be about a week for it to come in. At 1.5 weeks I called to find out it was never ordered. That supposedly corrected, I waited two more weeks, called again, and was told it would be in by Weds. The following Monday it still was not in. I was then told it would be in tomorrow, which it was, however, no one bothered to call me and tell me it was in so I found out Friday when I called again. 5-6 weeks to get a stack system installed. I purchased a camper top this past December and was told it would be 4-5 weeks to come in. 3 weeks in I called to see if I could add a roof rack. I was told they would check on where it was in production and get back to me. Never did. Called 3 or 4 more times over next two weeks with the same response but no one got back to me. Finally I went in to the store in person to get an answer just to find out that my camper top was already there and no one bothered to call me. This was at the two month mark. My first purchase was a car dolly. I never got the title. I asked about it when I made my camper top purchase. It was on a clip board hanging on the wall and no one bothered to call me or mail it to me. It had been hanging on that wall for almost a year and a half. It is understandable that items may take longer to get due to various circumstances, but not getting back to someone with a status when you item is overdue is just laziness and incompetence. Not telling someone that their item is in after they have waiting twice as long as it should have taken (TWICE) is ignorance and poor management. I will never do business with Leonards in New Bern, NC again.