*** 6/17/19 *** UPDATE: All, I'm keeping my rating the same, however I do want to clarify that this review isn't for the store manager Marin at 2112 E US 70 HWY, Durham, NC 27703 but of her supervisor and leadership above them. Marin has been great throughout this entire ordeal and my review rating doesn't reflect on her. If I were to be rating her I'd give nothing but 5 Stars. However, as she was pushing towards a resolution she was ham strung by her direct leadership above her to make any real progress. It may be that the district manager has no weight in getting the folks in the factory to get the job done but it's clear that there is a lack of communication between these two different organizations within the business. Again, let me reiterate that Marin at the Durham store did an excellent job in helping me out and she was limited in her capacity from upper management to move forward. If Marin was the next person in charge I know that it would have gotten done and there wouldn't be customer sentiment issues. Also another saving grace for Leonard/Leer, we're thinking of purchasing a shed and you can thank Marin for that as she's able to work with us and we know with her leadership it'll be done correctly. Ryan *** END UPDATE **** Would be a 5 star review if they didn't make the mistake of matching paint for the cab. Bought my RAM 1500 CAP in October 2018 and when it came in late December 2018 the color was wrong. The CAP was returned back early January and it wasn't returned back until late February early March. I specifically made the request since the order was placed in October 2018 to have the decal on the glass removed and when it was being installed in late February early March the installer at the Durham location was able to make this request. My wife didn't notice until she got home that the installer made deep and visible scratches into the glass. I've made the report to the manager at this store immediately during that time. Here we are June 2 2019 and this issue hasn't been rectified. This whole ordeal has been going on for eight (8) months. I wish this could have been a simple transaction and the longer that this goes on my sentiment towards Leonard/Leer products continues to decrease each day. My confidence in leadership not from the local store manager but those above them from district managers to corporate to competently lead and make this mistake their own to lead this issue resolution continues to erode. Regards, Ryan Kotulak