with lexham for just over a month, they failed to take the second payment then proceeded to cancel my insurance. they claim to have emailed me and tried calling "many times" i have proof that this infact did not happen. i verified they had my correct details. my first clue was a signed for letter (which in their defense i was away for and my housemate signed for it and i was not able to read it for a week)i phoned them but they cancelled it, and the lady i spoke to was very rude. "we sent you emails and letters and tried calling but you clearly ignored us" i decided to try another policy with them online which was accepted but then i had a voicemail (the first) saying "hi this is lexham.... if your actually going to call us back our number is....." how rude!!! attempted to charge me a cancellation fee for the previous policy. i am refusing this on the grounds that i have proof they are in the wrong, but are now requiring either full payment of the current policy or a guarantor. i am now waiting for a call back from a manger. i might also mention that i had to call 3 times as twice i was put on hold then cut off. i will update with how they finally deal with this situation but for now i am extremely unimpressed with both how some members of staff are rude and with the fact that i was riding a full day uninsured and unaware of it. yes i did also check spam folders. last email recieved was my digital signature. my itemised bill shows no calls from them and my bank notifies me (and charges me) if money was attempted to be taken but failed, i have had nothing from my bank. i am fully prepared to take this as far as lexham want to take this, but i am also fully prepared to accept an apology, a refund of the extra for starting a new policy, and my current cancelation fee wavered. a goodwill gesture for the fact i was uninsured for a day unaware and a further half day while having to sort out insurance again would be nice but unlikely. watch this space for (almost) live updates