Poor customer service. The paperwork you sent me (“statement of fact”) asked if I had a medical condition that required the DVLA to restrict my licence. I don’t have one and therefore was not required to provide any other details of my medical conditions. Your payment team however refused to complete my renewal without me disclosing my private medical condition which the DVLA are aware of but it does not restrict my licence. I refused at first to share this medical information with your team because the “statement of fact” form (prepared by Lexham) didn’t require me to and I do not wish to share this information with any Tom, dick or harry. When I questioned their correctness they got extremely arsey with me on the phone and dug their heels in. After 35 minutes, the lady taking the payment accepted that the form was wrong. I then got an arsey phone call 20 mins later from her manager who did not apologise and would not accept that Lexham had made an error. Instead she tried to push all the blame on to me for not knowing that I have to disclose this information just because the DVLA are aware (which I still am dubious about). I think it’s a disgrace that the insurance companies charge what they do and get away with offering the service they offer. If Lexham Insurance was to remove the reliance on people completely and cut down the admin, it would make the experience bearable rather than me wanting to kill myself after wasting 1.5hrs on the phone to the insurance company each year!!! I would rather pay for 3 years Insurance and if my Bike were sold / stolen, then reclaim a rebate for the remaining duration.