Hi, I ordered a white lincs pool table , the person who delt with the sale over the phone was well mannered and helpful. I received my large package promptly. The delivery guys were helpful nothing was a problem they brought the large heavy box containing our new white lincs pool table and put it where we asked, inside our home . This pool table is now all wrapped up and at a friend's house has its too large to hide in our home. We haven't checked the contents has yet this will be on Christmas day when our friends deliver it back to our home. I sure everything will be okay and feel confident Liberty Games will look after us if any thing is a miss. Kind Regards. Mrs Bond.