Ordered a pool table and installation, table arrived and was installed by Rex Leisure.
Firstly there was “confusion” about delivery dates, I was not particularly worried about when it arrived but needed notice to arrange time off work, I explained this to both Rex and Liberty. I got a call Monday afternoon saying I would receive the table the following day.
I managed to arrange to work from home by shuffling my appointment diary.
The table arrived and was installed, looked great, later when playing we could hear a faint metallic click when moving around the table, upon investigation only two of the bed retains clips had been closed, once the others had been clipped the cushions reacted better and the metallic clink disappeared.
As part of the “deal” there is a bundle of accessories, dart board, darts, table cover, table brush, short cues etc. These have yet to arrive as they are out of stock, Liberty “outsource” these being delivered to Bray solutions and have given no indication of when they will be shipped.
Summary
Customer Service - not great (misinformation relating to shipping dates etc)
Delivery - good - within agreed dates but a bit more notice would have been less stressful.
Installation - poor - table not installed professionally.
Table Quality - very good once clipped in properly.
Accessories - Very poor as we don’t even have them.
After sales - saying the accessories are “ Not in stock“ is not good enough, when will they be “in stock”?
4 years ago
Liberty Games has a
4.9
average rating
from
13,740
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.