I would rate excellent, rather than very good! I was blown away by the creative, thoughtful, and engaging communication received throughout my order experience. Not too much, just the right level, and some of the content was extremely charming and made me smile. It was great to learn about their fantastic charitable support work, and their approach to caring for the environment as a responsible business. I LOVED the packaging that the book arrived in, infact we loved it so much that we decorated the outside and wrapped it so the gift recipient could enjoy the amazing box as well as the book. And the book itself …. utterly gorgeous! Great quality, great story, we all love it! The little girl who was the gift recipient was so excited to see it was a story about her and her brother. Such a personable, beautiful, unique gift. This company has oodles of incredible, imaginative creativity bursting out of them, and a genuinely lovely persona. You really get the sense that they love what they do. I don’t hesitate I’m recommending them.