Ordered item for Christmas, paid the upgraded shipping. I received an email the next week saying they are having inventory issues with the item, if I don’t want to wait I can cancel at anytime. I found the item elsewhere and ordered it. I called the “help desk” 4 hours after receiving the email and they said they don’t have the option to cancel. They can refund shipping, then I have to wait till I get the item, call back and get a shipping label, send it back then get a refund. The girl on the phone kept repeating her script of what she would do for me, which was the same thing every time. Let me wait and return it. I get the shortage, but don’t send an email and lie about being able to cancel the order at any time. Likely will have to wait now until after Christmas to get my money back... hopefully.