The initial order went through with no problem, and James even sorted next day delivery for me as the items I originally ordered were not going to be available until the following week but as these were for my husbands birthday i needed them that week and for this i am grateful, thank you, however the problem began when i requested a returns label, the communication is shocking! Phoncalls not being returned and emails only being aswered randomly! Ive sent items back first class signed for at address on postage label from original order as no one has gave another address to send them to, im not bothered about the cost all I want is a refund on the items ive returned please? Ive never had this much hassle ever trying to return products! UPDATE This has now been dealt with, i have received a full refund, thank you James, I do appreciate this is a small family business and they are busy but a quicker response to emails and phonecalls would be something to consider for the future?