I have bought a beautiful Delsey Chatelet Cabin Case about 10 month ago. I simply just adore it! But I have to admit Lifestyle and Heritage really need to work on their costumer service! When I bought the cabin case it was suppose to come with the translucent travel pouch! Instead of it there was a note on the invoice says it's currently out of stock but they will sent in as soon as they have it back on... and never heard of them again! On the beginning I tried to call costumer service but could only leave a voice mail for which once again I have never got a reply! The most outrageous thing is if I go on the website they up to day offer the same travel pouch as a gift! So what shall I make of that? Delsey very good, Lifestyle and Heritage very poor