The product initially arrived as promised but was, unfortunately, the wrong size. Following the on-line information the product was returned for replacement. There was a delay in receiving the replacement and the automated responses were not very helpful. As this was intended as a birthday present the return was marked as urgent but again the automated response was unhelpful. I attempted to establish wether the returned item had actually been received by you but once again the automated system was unble to handle this. An acknowledgement of receipt would have been both appreciated and reassuring. Finally, after speaking to a helpful young man named Geoff (Jeff?), the replacement was received on time and we were exttremely pleased with the quality of the product.