I placed one order on 14/3 and another on 17/3. The last order came promptly and we are pleased with the product. The first order however still hasn’t arrived. You did email to keep me informed but this is three weeks now and it was for a birthday present which I informed you of and I had to purchase another gift. If the goods can’t be produced in a reasonable time frame you should offer a refund. Do you know when I am likely to receive the item? You must have an idea? Unfortunately I would think twice about ordering from you in the future. I look forward to hearing from you.