+ well laid out website and the product is as expected and quite reasonably priced + The PureChat system is excellent and staff are good at handling issues - My 2 to 3 day delivery time was actually 2 weeks after my product was in fact out of stock when on the website it was clearly in stock - I was not informed at all of the stock issue or that my order would be late in arrival - I received no DPD tracking code with my dispatched email so had no idea where my order was in the 5 day wait between shipped and arrived - I sent an email questioning the lateness of my order with no reply - It was said I would receive free Gant socks with my order however did not, where's my socks? A reasonably priced company with, yes, good products. However the customer service is frankly unacceptable for an order of over £250 in which the money is taken first thing. No information when there is an issue and nothing is followed up. If you don't mind blindly trusting a company for a few weeks and like waiting then this company is for you, if not, there are many other disambiguous British lifestyle companies about with similar prices. Overall a good product with terrible customer service, very dependent on the type of person ordering and the type of order but as a business: 4/10