We ordered two leather duffel bags as presents, delivery expected in 2-3 days. LHCo took the money from our account within 24 hours. There was no tracking number on the order receipt. After 2.5 weeks there was no delivery - we contacted the company asking if there was a problem but received no response. We cancelled the order, requesting them to refund our account. We received an e-mail timed at the unusual working time of 06:02 apologising and stating a revised delivery time of 2 weeks. We re-contacted confirming cancellation and requiring repayment. We have heard nothing for 11 days; no repayment has occurred and we have approached our bank to pursue refund. It appears that our experience is not unique and that this operating policy has been used before by LHCo. Our review is written to advise caution in using this company, Lifestyle and Heritage Co.