Not a great start so far unfortunately. I ordered a pair of trousers and the store sent the wrong colour. Mistakes happen so was willing to put this to one side. Tried to call the store at 5pm on Friday, which seems like a reasonable assumption the office was still open; recorded voicemail confirmed that the telephone system was down so we should leave a message and then contact by email. I left both a voicemail and an email but so far I've heard nothing, which is disappointing as the voicemail did stare that they would return to people over the weekend. Get the fact that this is a family business which implies superior level of service... can't say I've seen it so far. I go on holiday tomorrow, without the trousers I ordered but more aware that no one followed up on my issue. Let's hope my refund gets sorted with a little more efficiency.