I ordered 4 lights from Lighting by Paul. They arrived promptly but one light shade was stained. I immediately sent a photo (of the shade still in the packaging) but after a week had heard nothing. I tried phoning three times but only got an answer phone, I left a message. I also filled in the form on their website. No response at all. I thought the company must have gone into liquidation. I emailed with a query on one of the other products I'd bought and received an immediate response so I then knew the company was still active. I replied thanking them but saying I was disappointed I'd had no reply about my damaged lamp shade. I received a reply saying they were very busy. That was over a week ago and I've still heard nothing more. It’s very poor customer service and I am now out of pocket as I will have to buy a new lampshade. The company obviously isn't interested if any of the goods received are unacceptable. At least it wasn't an expensive light fitting that was damaged. Please be warned, this company has no interest if any of your goods arrive damaged.