Worst company I've ever ordered from in my life. If I was given the option for 0 stars that's what it would have been. Ordered a set of led strip lights for my daughter. A $20 strip ended up costing $40 to ship. Said it was coming from Burlington Ontario so didn't understand that, but she wanted them and I got suckered into it because it was supposed to be 2 day shipping. Well next thing I know I get a text from DHL saying I owed another $20 for duty. Contact light in the box and asked why my package was stuck at customs and being held until I paid the duty when it said that they would be shipped from within the country. Also asked why I paid for "2-day shipping" when it had been ~10 days by that point, and it was still at customs. They ignored the part about why it wasn't sent from where it said, as well as the question about why I paid for something that I clearly didn't get, but tried to tell me that it was because I paid for "express shipping and they like to target those for jacked up duty fees". When I said that wasn't how it was done and that I would like my money back and I would send it back to them when it arrived, I then was sent their reply email. In it I was told that they had requested DHL to return the product to them, that they would not be refunding me my money, and if I change my mind in the future that I would have to pay the same amount for shipping. I have since contacted Visa, to which the lady I spoke with informed me that I'm not the only one she's heard of calling and asking to get them to have the money refunded. In fact the lady I spoke with also had this happen to her a couple months ago! Save yourself the time and hassle, just order from an actual reputable place such as Best Buy or another similar company
4 years ago
LightInTheBox has a
3.8
average rating
from
9,113
reviews
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