Okay, clearly the 5-star reviews are all bogus. This is a bad company. I foolishly made an order. My bad, I'm an idiot. They delivered it reasonably swiftly, but to the wrong address. 8 emails later, I am still trying to get them to understand that they have shipped it to the wrong address (order confirmation address is correct, but it went to an ooooooold address of mine) and they keep telling me to be pateint, it is the pandemic, it'll get here soon. Today, customer service emailed to advise me it was delivered and the ticket is closed..... and included a screen cap of the delivery confirmation I sent them at the beginning of this process. Incompetents? Blatantly stealing from people? CS staffed solely by poorly-scripted bots? Who can say? Do not order from them. Ever. EDIT: So, they contacted me and asked for my order number to fix the problem. We have been liaising since. I sent them a screenshot of my order confirmation email which clearly shows my actual address. It is different to the address they sent my parcel to. I have had at least 8 emails from lightinthebox stating that the order was correctly delivered to the address I gave them, despite me clearly proving that this is not the case. They are not interested in doing the right thing. they will take your money and offer nothing back. Do not purchase from this company.