They don't have the goods that are displayed on their site. I ordered 7 light fittings and was advsied at thepoint of sale that 6 would take 2-3 working days and 1 would be 10days. Fine, I sent ahead and paid via Paypal, thankfully,because a day later they sent mean email saying that 2 would take 2 weeks, 4 would take about 6 weeks and 1 woujld take an incredible 14 weeks. I cancelled immediately, well within my 14 day statutory right to do so. At first they refused to accept my cancellation. The website appears to be a UK company, using a London phone number but they are based in Germany.
I told them I was insisting on cancelling and stated that they are selling in the UK and are therefore bound by UK consumer laws. I was prepared to report them to Trading Standards. Only then did they refund me. I have now reported them to Google Ads under Google Ad's rules against 'misrepresentation'. I would advise anyone not to buy from this company. If you have been caught out do not be weak with them or they will walk all over you. Complain to Google Ads, Paypal, Trading Standards, your credit card company, and every review site you can find.
3 years ago
lights.co.uk has a
4.7
average rating
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404
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