Not one for complaining however today was frustrating .. Placed Order 10.30am on the Friday.. chose your company as I needed next day delivery service. your company offered the next day delivery service. I required lights urgently for a Christmas Street Market Stall for Sat evening . Other ones had failed after testing. So I paid next day delivery £5.95 . I received a confirmation email that the lights would be delivered next day Sat delivery. At 4pm I received an email from the courier stating delivery would be Monday not Saturday !!! I contacted your company Natasha who apologised and said DPD courier don't offer Sat delivery ? ( it doesn't say that on your site) but you would happily pay the £14.95 fee .This was not clear at point of ordering. Natasha was going to contact your warehouse to try get lights away with another courier . She was to call me back immediately . Sadly she didn't. I then called 40 minutes later at 5.15pm to find out if they had made the other courier. She then said "yes we managed to send them you'll get them tomorrow" Phew I thought. 15 minutes later another Call from your company Natasha stating they missed the cut off Point so there's no delivery tomorrow. How Disappointed I am with your company. Lessons to be learned I think ..re customer care. What made it worse I was at a shopping centre and could have purchased an alternative at the time when I found out from the courier initially, but then was told it's ok you''re going to get them. I then drove home . Once home found out no delivery coming tomorrow. Pamela Hunter Midlothian