I've marked as acceptable since there was good communication via email. On the downside the web-site stated the lights I ordered were for indoor or outdoor, when they arrived however the manufacturer instructions stated recommended for outdoor use but not indoor. The returns procedure is okay but it does cost a lot to return as they are heavy items. I suppose the returns are not free to prevent people just ordering to see the items with little intention of keeping the items, but it is a bit annoying when the web-site description is inaccurate and this caused the return!