I recently received some defective lights from this company and they sent me an automated email telling me that item wasn't in stock and a second email saying 'Thank you for letting us know that you have found the answer to your question with one of our help guides, your ticket has therefore been automatically marked as solved.' Obviously no one is actually reading my complaint. I have ordered from Lights4Fun before and not experienced any issues, but clearly something has gone terribly wrong with customer service and quality control. I won't be ordering from this company again as I need the confidence that any issues will be dealt with in a professional manner.