The worst company I’ve ever dealt with , sales man couldn’t get my account to work for 4 weeks to book an installation date , when finally got a date , wouldn’t give me a time when they would arrive. So had to cancel after chasing them with phone calls the day before , to get an answer. The customer service is appalling, instead of understanding my situation and finding a solution , the 1st thing they said you’ll be charged with £30 cancellation fee . ( which they’ve taken without my consent) I’ve been left without any internet now for 3 months. Worst decision I’ve ever done to sign up this company. Like the the mess they left in my street of Stoke on Trent installing the cables should have stayed well away from this shambolic company .Warning to anyone else thinking of signing up . Wish I had read the reviews first. I’m going to take my complaint to the watchdog now . This is just not acceptable