Stay well clear and stick to a tried & tested company. Ref: HM Courts Claim No. K8QZ3Y14. After a slap dash installation by this company where they caused damage to the property a complaint was raised with them. They refused to inspect their work, make good the damage and address the issues. A court claim was issued against them and only then did they do the right thing. Lila Connect unlike other tried & tested suppliers are not regulated by The Communications Ombudsman so you will find raising a complaint more difficult. It appears that Lila Connect are the new Nynex. I recommend staying well clear