Don’t get scammed! Do your due diligence before you buy anything on line. I want to thank all the people who take the time to write reviews it really helped me out. May I now return the favor. I admit I ordered from Liligal without researching reviews on line first. I also believed it was an American company until I completed the transaction where I realized this company was in China. I then went on line to check the reviews.( big mistake not doing that first). The red flags were more than obvious that this was not a good choice. After reading multiple negative reviews about the poor customer service and blatant ignorance on returned items I knew I had to get my money back. Here’s what worked for me - I went straight to PayPal first. I submitted a grievance to PayPal expressing my suspicions about the legitimacy of this company and contested the charges to Liligal. (While citing the many customers who were clearly scammed.) Then I followed the ridiculous prompts from Liligal and submitted my demand to cancel the order immediately and return the funds. I suggest you try my method it worked immediately. I had an immediate response from Liligal requesting I remove my grievance from PayPal and they will refund me fully. I removed it and they refunded me! Hope this helps someone else who is dealing with this company.