I purchased a leapstart leapreader 3D and was sent the wrong item, after numerous failed attempts over days I got through to someone on the customer service line who advised me to send the product back. Despite having confirmation the sender has received the item back unlike promised after being delivered up to 3 weeks later I had not received my refund. The customer service number is useless as no one answers or even the email service no one responds When someone did answer they tried to convince me it's the same product I refused to keep the product and insisted on returning. I feel there was no customer service to compensate for the error THEY made if anything my time had been wasted I couldn't gift the toy I wanted to somebody and had to waste my time returning. From start to end unfortunately a very disappointing service. Eventually I had to retrieve money through pay pal after 3 weeks Of no correspondence Will not be using this website again to purchase And would advise others not to. Terrible experience.