This company are appalling. I brought a double pushchair for my newborn and 14 month old, used maximum 8 times and the shoulder straps have broken so it is completely unsafe to use. Been fighting for a refund for 3 weeks with no pushchair or means of transporting my babies and as a new mum there's so many appointments to get to and the importance of getting out the house to save my mental health!! Id order a new one whilst I fight for my refund but cannot due to cost of living crisis so I am just stuck house bound and having to carry my newborn which is really tough. They take days to reply and have been fobbing me off saying they will get it fixed via manufacturers guarantee to no avail....I just want my money back and to move on with my life!!!