I ordered an iCandy pram and carry cot from this company and was expecting my parcel to arrive within a few days. I only received half of my parcel which was the carry cot. I was told that there was some confusion in delivering my parcel but i would receive the other half the next day. Unfortunately this did not happen and this was the start to my awful ordeal. I had been in communication with Little Angel Prams every day as well as DPD as i was concerned that i was still waiting for my pram to be delivered. I was told numerous reasons as to why i was still waiting for my order such as... the parcel was too big for the van, they had limited drivers, they had limited vans, they could not find my parcel in the warehouse and i was finally told that my pram would be delivered the following week. I was upset but i understood that things sometimes happen. The following week i again received an email from Little Angel Prams saying my pram was on its way to me.. At around 4pm i still had not received anything so called Angel Prams who told me they had contacted the delivery company and that my pram was in the van on its way to me.. again this was untrue and i did not receive my pram. It had been well over a week now since i had paid £700 for my pram which i was still waiting for. I felt hopeless and no longer knew what to do as i felt i had chased my parcel for so long and was still without. I called Little Angel Prams and explained my concerns and asked for a refund if i had not received my pram by the end of the day.. 8 months pregnant and i had been caused so much stress. The lady i spoke to wasn't happy with me asking for my refund and was extremely rude, she ended up putting the phone down on me. I eventually received my pram when the manager of the delivery service personally delivered my pram after doing his best to track it down and was very apologetic. I do not fully blame Little Angel Prams for the terrible delivery service i have received but i do feel as though i was treated very unfairly by them and received no support whatsoever. The customer service i received from Little Angel Prams was awful. I will never deal with this company again and i advise anyone wishing to spend any money here to think twice! Not only was the delivery experience terrible but the quality of the pram is also very cheap and tacky..