It's hard to leave a review of the pram itself as I bought the pram for my son & daughter in law and baby isn't due until August, having said that, they received their icandy lime 2 days after I'd ordered it, I also rang the office to ask a question about delivery and spoke to a lovely woman who was so kind and helpful, brilliant customer service. When the pram arrived my son put it together & video called me so I could see it, they are so, so happy with it & can't wait to use it. I would highly recommend this company and will definitely order from them again.