Beautiful and enticing array of linens advertised online (a bit confusing as to whether the company is Ada & Ina or Linenfabrics.co.uk, or both). But the real problems start if you want to buy something. First, ordered swatches take several weeks to arrive - so long that the fabric you choose has likely gone out of stock by the time you're ready to order, so you're forced to begin the whole swatch process again with a different lot of linens on the website. This happened to me, twice. Something also to bear in mind is that the colours on the website are startlingly different from the actual swatches, necessitating more too-ing and fro-ing. Another issue is that no-one at Ada & Ina answers the phone or responds to emails, which makes communication somewhat problematic. After a couple of months of painfully slow too-ing and fro-ing with the swatch issue, I chose a linen that was indicated on Ada & Ina's website as being in plentiful supply. I decided to have the curtains made by a third party, who ordered the fabric direct from Ada & Ina. The turnaround time for the curtains was quoted as four weeks. After three weeks the curtain-makers called me to say that after waiting three weeks for the ordered fabric to arrive they had just been informed that Ada & Ina had run out of stock of the fabric, and didn't know when it would be available again. So that was almost three months of wasted time and a huge amount of frustration and disappointment. I find myself amazed that this company is still in business, when it seems to have not the least idea how to organise its stock, provide online pictures of its product that are reasonable colour likenesses, send out samples in a timely manner, respond to customer enquiries, or honour its pre-paid orders. I'd avoid buying from Ada & Ina, unless you have a lot of time and patience, and are very forgiving of poor business practice and customer service.
3 years ago
Ada & Ina Fabrics has a
3.2
average rating
from
23
reviews
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