Placed an order on 3rd Nov. Told on the 9th it had been dispatched and received a tracking number. This number never updated. Called on numerous occasions to be told I had to be patient and wait. I waited til the 11th where I called again..I was told again to be patient. Then I received an email from LL stating they had been lost with the courier. I was told they would send me 2 more on the 14th on next day delivery and i didn't receive again. I called at 4pm to be told they had been sent yesterday but I had to wait for the tracking to update. I asked for the new tracking number and they had the cheek to give me the tracking number from my apparent "missing" first order. When I confronted him on this he told me he wasnt arguing with me all day. He told me they could use the same tracking twice regardless of that parcel being lost. Now I have to wait til monday again before I can speak to someone else. Absolutely disgusting. This order was bought with money from my mum who passed away..she gave me money as she know she wouldn't be here for my birthday. Will never use again