AVOID this company. Taking my issues up with the Property Ombudsman, too many to list fully Fully Managed property by Horsforth Branch. Missed tenants damage in Check Out report. I've had to pay for my own Surveyor to do Report. Disputed deposit return with deposit agency to pay for damage. They have awarded majority of deposit back to tenants as this company had missed all damage in Check Out report and can not hold tenants responsible. Also this company still holding my small amount of deposit for several months now, even though I've been awarded it. Took them several weeks to find out a potential tenant could not pass affordability checks.