Poor service. I have been renting for 13 years and have been with 3 other letting agents during that period. Of them all, Linley and Simpson have been the worse. When we moved into said flat, we were told the kitchen had been professionally cleaned but this was not true. The oven hadn't been touched. The work services were sticky and the whole kitchen looked like it needed ripping out a new one putting in. The gas meter located under the sink had an emergency shut off valve that you couldn't get to because the kitchen had been put in over the top of the meter with no thought process. This was never resolved and the gas meter in question was over 20 years old. There were mice in the property. I had to report this several times before Linley and Simpson took this seriously and when it did get looked at, the vermin company said there were definitely mice in the property. Mold. I reported mold when we first moved in and nothing was done about it. It gradually got worse and I was told to spend £6 of our own money so we could get rid of it ourselves. We finally managed to get out of this flat and out of the rented system. Contacting Linley and Simpson for my deposit back has been an absolute pain, I have been promised calls back to never receive them. I have emailed the Horsforth branch to only get a reply after the third consecutive day of emailing. The best way to get through to them is continually phone the branch. If I was ever unfortunate to enter the world of renting again, i would do everything in my power to avoid Linley and Simpson. Please see attached photos of the state of said flat. My first notes sent to Linley and Simpson back in 2020: Lounge: Door knob indentations. Curtains, odd match & stained. Small amount of mould on windows & sill. One bulb not working. Store cupboard: Marks on inside of door. Rug slightly stained and paint marks Bedroom 1 (LHS): Door knob indentation on wall behind door. Odd set of curtains & marked. Small amount of mould on Windows and sill. Bedroom 2: Brown spot/mark on wall behind door. Mould windows & sill. Curtains slightly marked. Bathroom: Toilet seat not correctly fitted, seated offset. Chrome toilet brush and holder. Light switch pull cord sticks on occasion. Kitchen: Oven is filthy, greasy marks & wire racks the same. Hob dirty, needed cleaning. Sink dirty. Cupboards dirty. Fridge dirty. I was appalled by the state of the kitchen especially the oven. I wouldn't leave something in that kind of state. It states 'cleaned to a professional standard throughout'. I would disagree.