I think Lion Desk is an excellent CRM with great functionality for real estate agents. It’s a very user friendly system as well. Support is always very helpful but on complicated issues, sometimes I have to follow up with them to get updates. On the negative front, I have had an ongoing issue where I can’t email mass emails and mass video emails to my entire database. After more than 2 months, I have not received any notice that support and R&D has any idea how to fix the issue. This is problematic as I can’t email my database in an efficient and effective matter which is a problem.