The whole experience was completely wrong. I placed my order and at the payment stage got an error message saying the payment didn't go through and the order not processed. Check my bank account before placing my order again, and noticed the money has already been taken. Checked my email, no notification about the order. Created an account but no sign of any order. Was really annoyed as it meant having to contact them, wait for an answer etc... I had to email them 3 times before they eventually respond to me a week later, saying the order has just been dispatched. By that time, I didn't want the item anymore. Received the item and immediately prepared the return. Problem was: since my order wasn't recorded in any way, I didn't have any order number. And just by chance they didn't put the return form in the parcel. Had to write a few details on a sheet of paper. Emailed them over 10 days ago to say I didn't have any order number. Never received a response. Emailed to notify them the parcel was gone and will be with them within 2 days. Never got a response. Now it's been over 10 days since they have received the item and obviously not acknowledged and not refunded. And the worse is that I lost money in this story as I had to pay to get the item sent back to them whilst the order wasn't even placed from a legal perspective. I'm going to have to escalate that to whatever public authorities. They are a disgrace and shouldn't be allowed to operate in the UK.