I received one of their gift cards from my doctors office and was excited to order some shoes for my baby. Upon visiting the website I quickly found that many of the shoes that I wanted to order were already sold out, but I found 2 pairs that were decently cute. They cost $30 each, and I had a $60 gift card. I was thinking $30 was a little steep for some baby shoes but since I had the gift card I thought why not? I saw they had a code for free shipping so I had intended on using the code, however the website said you cannot use the code along with a gift card, and shipping was calculated at $20 along with the shipping security fee of $1 (which I chose to get so that there wouldn't be any discrepancies with my order). I would expect shipping to cost no more than $5 for the light weight of these shoes. I went ahead and placed the order, and I got an email confirmation of my order but no tracking information for shipping. A week passed and still nothing, so I decided to call their customer service number (which has no agents available) and it said my order was going to be shipped the following day. I sent them an email as well to ensure that they know I am still awaiting the tracking information. The next day I got an email response with the information for shipping, and the shoes arrived about another week after that. They are cute shoes, but very cheap seeming in quality, and not worth $30 each in my opinion.