During our visit today, we ordered our food. We then waited at 30 minutes until our food started to be prepared. The employees on shift wore no gloves while preparing the food touching one dessert after another. Neither did any of them wash their hands or tie their hair back. There was an employee that was off duty in the shop who was swearing and using sexual conatations clearly intoxicated all while in a 'family environment'. All the food was delivered at separate times over a 30 minute period. With the milkshake coming first and the ice cream sundae coming last even though we would have liked to have eaten together. When the food came the waffle was not cooked properly and we were not the only ones in the shop to say the same. We returned the food along with others and the waffles that were ordered online were also cancelled as queried 'the waffle machine was broken'. The staff offered no apologie, refund or alterative until approached later on. Sadly this is the last time I will be visiting due to poor service, an unsuitable family environment and badly prepared food.