I was bought an afternoon tea for Christmas so I took my daughter with me today to the Wolverhampton branch, we had booked in advance, greeted on entering and asked to go to a table, we were given a menu to look through but had to ask one of the staff what the procedure was as it was afternoon tea. They explained we had to decide which savoury waffle we would like & if we wanted a cheesecake or doughnut. We made our choices, chicken bacon & egg waffle & cheesecake. It wasn’t too busy in shop (4 tables)but waited about 20 mins before it arrived, plates followed a couple of minutes later , we had to just sit there looking at it. After eating the waffle I had to go to counter to ask for clean plate for my pancake & fruit, I wiped my knife as no extra cutlery was offered. I had to go up again to ask for jam for my croissant, we questioned why we had been given a doughnut when we had asked for a cheesecake & was told they could only give us what they had ( there was cheesecake in display counter). Finally went back to counter to request second cup of tea, the staff were very polite at all times but I believe they could have been more attentive. There was only one other table occupied as we left so they were not busy at all, I have been to this shop before when it first opened & we had to queue for nearly an hour to get a seat but after this visit I definitely won’t be returning anytime soon.