After visiting a Birmingham City Centre on Monday and eating a main course there, we decided to support our local area and have our dessert in Mere Green where we live. We decided to eat outside due to the lovely weather and asked one of the servers if the couple that were sat chatting at an empty table were waiting for their dessert or finishing. The server established that they were leaving and allowed us to sit at the table they were on. The table was not cleaned after they left but i didn't bother to make a big deal about it. We ordered our food inside and sat and waited for it to arrive. It then came out with 2 other servers, one carrying the food, the other the cutlery. The cutlery was placed directly on the table so I asked if I could have some fresh cutlery as I didn't want to eat with cutlery placed directly on an uncleaned table. One of the servers, I was told her name was Shelly, asked me to repeat myself and I did. She then gave me a look as if to say, what's the problem, so I questioned her behaviour and she replied that she couldn't see why i needed new cutlery as she cleaned the table herself. I told her I've only got her word for it and that I'd still like new cutlery. She kept on repeating the table was clean, i begged to differ and didn't even bother to educate her that it was not cleaned prior to us taking the table over form the previous diners. This carried on inside the premises, others customers now spectating at th commotion. Shelley was determined to have the last word that she cleaned the table. Out of the blue ‘Shelley” said the tables are clean, she works in the medical profession and knows what clean is. The original server then intervened, gave me my cutlery and i asked for the managers/owners details as i was going to complain about the disgusting treatment I was subjected to. Shelley butted in and said she didn’t care, do it. Wrote to Head Office via email and no ackowledgment or reply. Will not be recommending or revisiting, ever.