*Con artists - buyer beware! * Having placed several orders with LittleSkinShop previously I was pleased with the products. However, I placed a large order which included two Elemis Illuminating Balms, one for myself and other as a gift. I used the one balm and put it over my face but the smell was absolutely vulgar, it had clearly gone-off. Thinking I would return that one, I opened the second and smelled it and it was exactly the same - repulsive smell which was clearly passed its best. I contacted LittleSkinShop and advised them that I would be returning the products for a refund. I sent them both back recorded delivery. A week later I contacted them again and they advised due to their returns policy they would not be refunding me the money for the products! Their returns policy states that any products that are opened would not be eligible for a refund!! This is an absurd return policy due to the nature of the products sold - you have to open them to know if the products are suitable for spreading on your face!! Zero customer service. Will never receive my regular custom again. Avoid like the plague!