My bank account had an unauthorised payment so bank card had to be stopped in meantime my payment was due but still hadn’t received new card so now iv got £22 card in my account tried to make a payment today as new card came couldn’t do it as new card has got to be used at a machine before making a payment also there is no email address to explain why I couldn’t make a payment really in this day and age there should be an email address so I could explain as to why my payment was late also I was told you want everything done on line now but you really don’t think of the older generation at all who are I computer savvy or don’t have printers so iv decided once my account is bade up that will be it for me finished I was told there is no email people have to phone