I ordered a Dyson Dog Grooming Kit from Littlewoods online however it never arrived. I contacted littlewoods to inform them of this and asked them to remove the charge. I was told by Littlewoods that they would put on hold the charge for this Dyson Dog Grooming Kit. However I found that they did not, and as a slap in the face Littlewoods updated my credit profile to say the payment was late. I called Littlewoods 4 times. Each time I asked for a Supervisor but they wouldnt put me through to one, instead they chose to put the phone down. I have since found out that the call centre is based in South Africa and the management of Littlewoods does not allow for calls to be put through to Supervisors. I have sent emails to twitter@littlewoods.com and DirectorsOffice@shopdirect.com and both have not been helpful. The reply from Twitter@Littlewoods.com says that the agent should never have said that the transaction would be put on hold, and that I would have to pay for the product until the issue is resolved. However I have it in writing that a Littlewoods Live Chat Agent promised to put the transaction on hold. I have yet to receive a response to the complaint sent to DirectorsOffice@shopdirect.com 95895708