They are a terrible company, bad customer service too. Bought a Hoover it was faulty so I asked for a replacement, I spent a whole of 3 hours on the phone to them, first off they need to get customer service people to be able to speak proper English, it's nearly impossible to understand what they are saying, also, line keeps cutting off, I had to call back 4 times, then they had me call Hoover customer service, something they should be doing themselves or not at all and just replace the Hoover, when I called littlewoods back they had to call Hoover to confirm the item was faulty, when I finally got a collection date and had everything sorted, I found out a week later nonhoover had been ordered as a replacement, so I've been 3 weeks without a Hoover now and I have 3 huskies!! Also they are saying they will refund the money and I have to place a new order! If a company sells a faulty item THEY HAVE TO REPLACE IT!!! Very very unprofessional, terrible company never buying from them again!!!