My partner bought me a beautiful engagement ring from Littlewoods which I have had for under 1 year. Despite no knocks, one of the diamonds is already missing which I am gutted about. Other diamonds look likely to become loose as the clasps holding them in have sheared off. Contacted their customer service and they offered to replace asking us to return the ring. Fortunately however, my partner had the insight to check the ring was still in stock, which it wasn't and as it transpired wasn't being sold anymore. Thank God we didn't send my ring back. Called customer service again who told me that despite their being only 7 weeks to our wedding and having had my wedding ring specifically made to fit my engagement ring, they were not prepared to pay for the cost of the repair. Shoddy workmanship has caused this and their customer service isn't much better. Avoid at all costs.