The majority of customer service advisers are incompetent and rude. It has taken over 3 months of constant phone calls (Each time having to start from scratch due to no records being kept on our case, at least over 30 calls in total) to organize a collection and replacement of a chair. We called and arranged for a chair to be collected and replaced due to a defect. This was delivered the week after, with the delivery drivers saying they were not to collect the original chair and another company would be doing this. A couple of days later nothing happened and we couldn't arrange a collection for around 3 months. Littlewoods also added the second chair to my mother's account so she was now paying for both chairs. This was 3 months of paying for two chairs as we couldn't arrange a collection for the first defected chair (She was meant to be spreading the cost over 12 months, not 3!!!) I also tried contacting them on their online web mail service. After about 3 days (takes 24 hours for a reply) someone from the service team said a "specialist agent" would contact me back. They must have been busy saving the world as they never got back to me. RIP 00Poo Eventually, I complained enough on the phone, I got through to someone who was able to arrange a collection for this 1st chair. If I hadn't dealt with this for my mother she would have been ripped off numerous times and would probably still be paying for a chair she didn't have. A month after this collection, they still hadn't re-credited my mother's account and was still going to charge her for this second chair. It took another 40min phone call to establish the correct remaining balance for her (They thought we still owed the majority amount for the chair) and could also not find details of its collection. Talk about stressful. Everything that could have gone wrong did, but at least it's finally sorted now and I can forget their customer service telephone number that has been burned into my head.