RAC cover through account. Had accident cover. Rang them when needed help, told that I was not covered and that I would have to pay for call out if not goodbye! Beware! Tried to call customer service when I received my renewal as it said that I would receive renewal docs from RAC if renewed. Rubbish, RAC no longer issue renewal membership confirmation and cards.They say it helps the environment! You can get them if you ask RAC, but expect to be passed from pillar to post to get to the right department. Even then they treat DIRECT customers as priority and treat Little woods customers as low priority. Try ringing Little woods to tell them that their renewal letter is misleading, foreign overseas customer service, who hang up on you when they can't put you through to right department. Hopeless!