Where do I begin? Ordered a tub chair and received a text message saying it would be delivered on a certain day. The day came and went and no delivery. Later that evening a neighbour called and said a package with my name on it had been delivered to her house, more specifically thrown over her side gate into the side passageway. My number had been on the package. I retrieved it and immediately complained about the delivery. Upon inspection, the black under-lay of the chair was ripped, which was repairable however there was no hole for the fourth leg, so it was in fact faulty. I rang the next day to arrange a return and was given a specific date and told my account would be credited €10. The day of the return arrived and nobody came. I rang and was told the person I had been speaking to the week previous had given me wrong information, that it took 5 working days for a return delivery to be made and she had no right to give me €10 credit. The next day a delivery driver arrived. 12 days passed and my balance remained the same so I contacted them on social media, to be told that it can take 10 working days to credit. So I I left it another few days then contacted someone on their iChat to be told I needed to give them a returns number. I couldn't because there was no return label with the package once I retrieved it. They told me I had to ring the courier to find this. I did this and got a returns number and rang them with it the next day. They told me the returns number was incorrect and wasn't anything they had on their system. I said it was what their courier gave me and why couldn't they ring to clarify directly. I was put on hold for 20 minutes and then through to Track and Trace and spoke to the rudest person I have ever spoken to, who told me the number didn't exist, that I was lying and that she didn't even work for Littlewoods and didn't really care about the whole thing. I subsequently contacted the social media team who told me the returns number was, in fact, correct and they told me I had to wait 28 days for inspection. I told them that a colleague of theirs had told me the day previous once I gave a returns number I would be credited immediately. I had to threaten them with copying their CEO and marketing staff in on all the communications before they agreed to adjust my balance on my account. Paid off the remainder I owed and never ever giving them my business ever again. Disgraceful behaviour. I tweeted their CEO and as a result, their PR person contacted me to hear my story. It's just not acceptable that it takes all this to simply get what you're entitled to under consumer protections.